Beneficial Gardens acknowledges and respects the privacy of individuals. We support and are committed to complying with the Australian Privacy Principles and Guidelines endorsed by the Office of the Australian Information Commissioner. Any personal information we collect will only be used for the purposes we have collected it or as allowed under the law..

Marketing

We will not provide your information to third parties for direct marketing. However, we may use your information to provide you with current information about our services (including new services being offered by us), changes to our Business or any benefits that we are made aware of that in good faith we believe may benefit you as a person.. If you do not wish to receive such information, you may at any time decline to receive it by telephoning us on (08) 93073748, by emailing us at beneficialgardens@gmail.com, We are committed to taking all reasonable steps to meet your request at the earliest possible opportunity.

Updating Your Personal Information

It is important that any personal information we hold about you is accurate and up to date. During our relationship of providing services we may ask you to inform us if any of your personal information has changed.. We may ask you to inform us of any errors relating to personal information and to keep us informed of any changes relating to personal information. You may contact us at any time if you wish to make changes to your personal information, as we may rely on you to ensure the information we hold is accurate and complete.

Access to Personal Information

We are committed to providing you with access to personal information we hold about you. You may request access to any of the personal information we hold about you at any time and we will take all reasonable steps to respond within five working days. We aim to respond immediately where we can, however we may need to contact other people or organizations to properly respond to your request.

Please note that we are not required to provide you with access to your personal information in certain circumstances. These include where the information relates to existing or reasonably anticipated legal proceedings or if such request is vexatious. If access is denied, you will be informed why that has occurred.

Correction of Personal Information

If any of the personal information we hold about you is incorrect, inaccurate or out of date you should request that we correct the information.. Where possible, we will correct the personal information immediately, although we may require five working days where we need to consult other people or organizations to properly respond to your request.

If for any reason we refuse to correct personal information, you will be informed as to our reasons for not correcting the information.

Safety and Security of Personal Information Held

We may store your personal information in paper and electronic form. Beneficial Gardens takes reasonable steps to protect your personal information by storing it in a secure environment. We also take reasonable steps to protect any personal information from misuse, loss and unauthorized access, modification or disclosure.

Complaints and Feedback

All service users have a right to complain about the service they are receiving without fear of retribution, and can expect complaints to be dealt with fairly, promptly, and confidentially by management.

If you are dissatisfied with how we have dealt with your personal information, you may contact our Chief Executive Officer on 0404297100 or by emailing beneficialgardens@gmail.com

Beneficial Gardens will acknowledge your complaint within seven days and provide a decision or feedback on your complaint within 30 days.

If you are dissatisfied with our internal response, you may make a complaint to the Privacy Commissioner who can be contacted via the Office of the Australian Information Commissioner website (www.oaic.gov.au) or on 1300 363 992.

Further Information

Please contact us if you require further details about the way we manage your personal information.